Questions about Booking Classes Online

How do I book a class?
  • Log in to your Yoga Toronto 196 account.

  • Click on ‘Book Online’  or 'Class Schedule' in the top menu.

    • Using 'Book Online' - from the class list, choose a class and click the ‘Book Now’ button to go to the calendar.

    • Using 'Class Schedule', you are already in the calender.

  • In the calendar, click on the date and time you want; the details will show up in a popup.

  • Click on the ‘Next’ button.

  • Enter your full name in the ‘Add Your Info’ section.

  • Click on the ‘Book It’ button.

  • A confirmation popup appears.

  • You will receive a confirmation email (with the Zoom link for online classes).

 

Can I book a recurring class?

No.  You must book each class individually. You may, however, use the ‘Book Again’ feature in the ‘History’ tab to book the same class for a future date and time.

  • Log into your Yoga Toronto 196 account.

  • Click on the down arrow to the left of the ‘get in touch’ button at the top right corner.

  • Click on ‘My Bookings’ in the drop-down menu.

  • Go into the ‘History’ tab.

  • Click on the ‘Book Again’ button beside the class you want to take again.

  • The calendar will show the next date and time for this class.

  • Follow the same steps as for booking a class (see above).

I haven’t purchased a pass or class pack yet.  Can I still book a class?

No.  You will need to purchase a pass or class pack before you can book a class.  For online classes, you may purchase a 1-Class Pack, a 4-Class Pack, a Monthly Single Pass or a Monthly Family Pass.  For In-Studio classes, you may purchase 1-Class or 5-Class Packs. The Aspire Pass for free introductory classes (online only) is also available once you sign up and log in to your Yoga Toronto 196 account.

I booked a class but I was not able to attend. How does this affect my total available classes?

If you do not show up for a class, the class will still be deducted from the total available under your package.  If you purchased a 1-Class Pack, it will no longer be available.

 

To ensure the teacher can maintain awareness of all students, and due to COVID protocols, we limit the number of attendees for any given class.  As a result, we are unable to reinstate missed classes.

Something has come up. How do I cancel a class I’ve already booked?
  • Log into your Yoga Toronto 196 account.

  • Click on the down arrow to the left of the ‘get in touch’ button at the top right corner.

  • Click on ‘My Bookings’ in the drop-down menu.

  • Click on the down arrow beside the class you wish to cancel.

  • A popup will ask you to confirm that you wish to cancel the class.  Click on ‘Yes’.

  • Provided you cancel within 12 hours of the scheduled class, the class will be added back to your pass or pack.

  • Since class spaces are limited, please cancel as early as possible so another person can use the spot.

Something has come up. Can I reschedule a class I’ve already booked?

Yes, using the ‘Reschedule’ feature:

  • Log into your Yoga Toronto 196 account.

  • Click on the down arrow to the left of the ‘get in touch’ button at the top right corner.

  • Click on ‘My Bookings’ in the drop-down menu.

  • Click on ‘Reschedule’ button beside the class you wish to reschedule.

  • Scroll through the calendar to find the next dates and times for the class.

  • Click on the date and time that you would like to change to.

  • Click the ‘Next’ button.

  • A confirmation popup appears.

You will receive a confirmation email with the Zoom link for the new date and time.

Since class spaces are limited, please reschedule as early as possible so someone else can use the spot.

My partner and I purchased a Monthly Family Pass. We ended up taking a few classes separately. How does this affect our total available classes?

Every class attended by one or more members of the ‘household/family unit’ is deducted from the total available.

I deleted the confirmation email. How can I get the Zoom link for an online class?
  • Log into your Yoga Toronto 196 account.

  • Click on the down arrow to the left of the ‘get in touch’ button at the top right corner.

  • Click on ‘My Bookings’ in the drop-down menu.

  • Click on the down arrow beside the appropriate class.

  • Click on the ‘Join Zoom Meeting’ link.

I can’t remember which classes I’ve booked. Where can I find this information?

All your bookings can be found in the ‘My Bookings’ section of your account.

  • Log into your Yoga Toronto 196 account.

  • Click on the down arrow to the left of the ‘get in touch’ button at the top right corner.

  • Click on ‘My Bookings’ in the drop-down menu.

  • All of the classes you have booked will appear, in two tabs, ‘Upcoming’ and ‘History’ (classes in the past).

 I can’t remember how many classes are left under my pass/pack.  Where can I find this information?

The details of your pass/pack and availability can be found in the ‘My Subscriptions’ section of your account.

  • Log into your Yoga Toronto 196 account.

  • Click on the down arrow to the left of the ‘get in touch’ button at the top right corner.

  • Click on ‘My Subscriptions’ in the drop-down menu.

  • A list of your passes and packs will appear.

  • Click on the down arrow beside the relevant pass/pack.

  • The pass/pack name, expiry date, last and next payment dates (for monthly passes), and remaining sessions (classes) available will be displayed.  Note that both classes already taken and those booked during the remainder of the pass/pack validity are deducted from the total to show remaining availability (e.g., Monthly Single Pass: 9 classes minus 1 class taken and 2 classes booked equals 6 classes remaining before the pass is used up).

I was able to book a class without paying.  What will happen?

Please contact the studio to arrange payment.  If you do not do so, you will receive an invoice in the amount of the price of the relevant 1-Class Pack + HST.   You will also be blocked from booking additional classes.

I still have questions; what can I do?

Please contact us directly using the information in the contact section.  We would be pleased to try and address your questions.

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